Privacy Policy

1. What we collect

Account data: name, email, phone, and the business details you register. Payment data: transaction references, amounts, gateway status and bank account details used for payouts. Card numbers are never stored by us — they are handled by our payment partners.

Usage data: pages visited, leads captured, conversation content, growth metrics, and technical logs such as IP address for security and rate limiting.

Visitor data: the name, phone, email and messages a customer provides while chatting with a business assistant.

2. Why we use it

To operate your account and assistant, generate AI replies, capture and manage leads, process payments and payouts, prevent fraud and abuse, provide support, and meet legal obligations.

We do not sell personal data, and we do not use your customers' conversations to advertise to them.

3. Who we share it with

Service providers who make the platform work: our cloud and database host, our AI model provider (used to generate assistant replies), and payment providers Paystack and Flutterwave for funding, verification and payouts.

Providers act on our instructions. We may also disclose data where required by law or to protect our rights.

4. Visitors and business owners

When a customer chats through a business QR code, that business is the controller of the lead data it collects and is responsible for how it contacts that person. FMG processes it on the business's behalf.

Aggregate association statistics (for plazas and markets) never include customer names, phone numbers or conversation content.

5. Security and retention

All data is stored with row-level access controls so a business can only reach its own records. Payment secrets are held server-side only and never reach the browser. Financial records are write-protected and audited.

We keep account and transaction records for as long as the account is active and thereafter for the period required by law. Conversation and lead data can be deleted from your dashboard.

6. Your rights

You can access, correct, export or delete your personal data, and object to certain processing. Email hello@fmgassist.dev and we will respond within 30 days, in line with the Nigeria Data Protection Act.

7. Cookies

We use only the cookies and local storage needed to keep you signed in and to keep the product working. We do not run third-party advertising trackers.