Refund Policy

1. Subscriptions

If a subscription payment is charged in error, or the platform is unavailable for a sustained period within a billing cycle, contact support within 14 days of the charge and we will refund or credit the affected period.

Subscriptions are otherwise non-refundable once the billing period has started, because plan capacity is reserved immediately. You may cancel at any time and keep access until the end of the paid period.

2. Wallet funding

Money you add to your wallet remains yours. If a funding payment is debited but not credited to your wallet, it is reconciled automatically once the payment provider confirms it; if it stays unresolved, contact support with the reference and we will refund it to the original payment method.

Unspent wallet balance can be withdrawn to your verified bank account rather than refunded to a card.

3. Failed or reversed withdrawals

If a payout fails or is reversed by the receiving bank, the amount is credited back to your wallet automatically and the reason is shown in your wallet history. Transfer fees already incurred on a successful payout are not refundable.

4. Chargebacks

Please contact us before raising a chargeback — most issues are resolved faster directly. Where a payment is charged back, any related commissions and credits are reversed and the account may be suspended pending resolution.

5. How to request a refund

Open a ticket from Get help in your dashboard, or email hello@fmgassist.dev with the payment reference, amount and date. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.